Back Office Gaming Support Specialist at Savior Artigos Texteis Lda in London, United Kingdom

Job description

• *Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Responsibilities

• We are looking for passionate Back Office Gaming Support Specialists with German to join our Game Support Team - get the job you will enjoy!A typical day:
• Assist our players with any issues they might experience or report
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Requirements

• Fluency in German and a good command of English
• Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
• Player empathy and understanding a player's perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team's success

Skills

Required

• Fluency in German
• Good command of English
• Gaming experience
• Player empathy
• Understanding of Player Support

Benefits

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• We care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!