San Antonio On-Site Assistant Community Manager at Lifetime HOA Management in San Antonio, Texas, United States

Job description

• Assistant Community Manager — Single-Family HOA (Full-Time, On-Site)
• Competitive Salary | Comprehensive Benefits | Career Growth Opportunities
• We are seeking an organized, service-focused Assistant Community Manager to support the day-to-day operations of a single-family homeowners' association. This position reports directly to the Community Manager and plays a key role in homeowner communications, compliance coordination, vendor scheduling, administrative support, and maintaining accurate community records. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a customer-facing environment.

Responsibilities

• Resident Service & Communication
• Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
• Assist with drafting and distributing community communications (emails, notices, updates, reminders)
• Support resident issue tracking and ensure concerns are routed and resolved appropriately
• Compliance & Architectural Support
• Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
• Assist with violation tracking, courtesy notices, and compliance follow-up
• Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)
• Administrative & Board Support
• Prepare meeting materials and assist with meeting logistics (agendas, packets, sign-in sheets, ballots/proxies when applicable)
• Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
• Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
• Support records requests, document distribution, and routine reporting to the Community Manager/Board
• Vendor Coordination & Operations Support
• Schedule vendors and contractors for repairs and routine services; confirm access and completion
• Track work orders, service requests, and vendor follow-through; escalate urgent issues to the Community Manager
• Assist with routine community inspections and documentation of maintenance needs
• Financial & Collections Support
• Assist with invoice review and coding support (as directed)
• Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the Community Manager )
• Help track budget-related documentation for operational projects and recurring services
• Emergency Response & On-Call Support
• Support after-hours response as needed for urgent community issues and communicate updates to the Community Manager

Requirements

• High school diploma or GED required; college coursework/degree preferred
• 2+ years of experience in HOA, property management, customer service, or administrative operations preferred
• Strong written and verbal communication skills; professional customer service mindset
• Highly organized with strong attention to detail and follow-through
• Comfortable using property management software, Microsoft Office/Google Workspace, and email platforms
• Ability to interpret and apply policies, procedures, and governing documents with guidance
• Reliable attendance; ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)
• Vantaca experience preferred

Skills

Required

• Professional customer service mindset

Preferred

• Vantaca experience

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Voluntary Supplemental Benefits
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan with Company Match
• Professional Development Opportunities
• Ongoing Training & Mentorship
• Career Advancement Opportunities