Transportation Coordinator II at Crane Worldwide Logistics in Houston, TX

Job description

• Description

Responsibilities

• Serve as a first point of contact for customers and carriers, managing communication via phone and email.
• Use Transportation Management System tools to plan, route, and execute shipments across truckload, LTL, and hotshot services.
• Provide timely updates on shipments, including Track & Trace and Exception Management.
• Monitor loads for exceptions, troubleshoot issues, and manage them through to resolution.
• Assist with customer inquiries, complaints, and service recovery efforts.
• Support the carrier billing process and resolve discrepancies in coordination with accounting teams.
• Organize, prioritize, and action a high volume of emails to ensure all service requests are addressed promptly.
• Contribute feedback and recommendations to enhance efficiency, compliance, and service quality.
• Maintain accurate shipment records and ensure compliance with company policies and procedures.
• Participate in continuous improvement initiatives at both the account and operational level.

Requirements

• 2–4 years of experience in logistics, transportation, or supply chain operations.
• Strong communication and customer service skills with the ability to manage multiple priorities.
• Proficiency with Transportation Management Systems and Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving skills and ability to manage exceptions effectively.
• Ability to work independently and as part of a cross-functional team.
• High School Diploma or equivalent.
• Bachelor’s degree in Logistics, Supply Chain, or Business (preferred but not required).
• Education
• Required
• High School or better.

Skills

Required

• Strong problem-solving skills
• Ability to manage multiple priorities