Sales Coordinator at Champion Home Builders, Inc. in Ocala, FL, USA

Job description

• The Sales Coordinator at Skyline Champion supports the sales organization by ensuring smooth communication, accurate order processing, and efficient coordination between customers, Sales, Production, and Shipping.
• This role is responsible for maintaining documentation, tracking sales activity, and supporting sales initiatives to help drive a positive customer experience and overall sales performance.

Responsibilities

• Enter and maintain sales orders accurately within internal systems.
• Verify completeness of customer purchase orders, pricing, specs, and required documentation.
• Coordinate order changes, updates, and approvals with Sales and internal departments.
• Prepare and distribute order acknowledgments and confirmations to customers.
• Maintain digital and physical records of sales orders, contracts, and correspondence.
• Serve as a primary point of contact for customer questions related to order status, documentation, and scheduling.
• Communicate build dates, shipment timelines, and changes to customer orders.
• Assist Sales Representatives with quotes, product information, and follow-up activity.
• Support customer visits, plant tours, and product demonstration scheduling.
• Collaborate with Production Scheduling to align customer needs with manufacturing capacity.
• Work closely with Shipping to ensure accurate and timely delivery of homes.
• Coordinate with Engineering and Purchasing when customer selections or customizations require clarification.
• Communicate shortages, delays, or spec issues to internal stakeholders promptly.
• Maintain dashboards, sales logs, and weekly reports for Sales Leadership.
• Track sales metrics, production timelines, and backlog status.
• Assist with preparation of sales presentations, pricing sheets, and marketing materials as needed.
• Support data entry and updates in CRM and ERP systems.
• Verify accuracy of customer specifications before orders are released to Production.
• Ensure all customer requirements are documented and communicated clearly to internal teams.
• Assist in resolving customer concerns regarding orders, timelines, and documentation.

Requirements

• High school diploma or equivalent.
• 1-3 years of administrative, sales support, or coordination experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office and comfort with ERP/CRM systems.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• Experience in manufacturing, construction products, or building materials.
• Prior experience supporting a sales team or customer-facing role.
• Familiarity with manufactured housing industry processes.

Skills

Required

• Proficiency with Microsoft Office
• Comfort with ERP/CRM systems

Benefits

• · 401k Plan with Company Match
• · Paid Vacation
• · Paid Holidays
• · Medical
• · Rx
• · Dental, Vision, and Life Insurance.