Technical Support Analyst (Tier II) at Revolutional in Washington, DC

Job description

• Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.
• We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.
• This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. The core challenge: maintaining secure, stable, and high-performing systems while quickly resolving issues and minimizing operational disruption.
• As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users. This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.

Responsibilities

• Install, configure, and maintain operating systems, applications, and software patches
• Monitor system performance and troubleshoot issues to ensure optimal operation
• Implement security measures to protect systems from unauthorized access and cyber threats
• Conduct security audits and apply updates and patches as needed
• Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
• Set up and manage user accounts and access controls
• Implement and maintain backup and disaster recovery solutions
• Test backup systems regularly to ensure reliability and data integrity
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
• Generate reports on system performance, capacity, and security posture
• Identify opportunities to automate repetitive tasks and improve system administration efficiency
• Collaborate with IT teams and stakeholders to support mission objectives

Requirements

• Active Top Secret clearance with SCI eligibility
• Security+ certification
• 3+ years of experience in IT support, system administration, or a related role
• Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)
• Technical Capabilities
• Experience installing, configuring, and maintaining operating systems and applications
• Experience troubleshooting hardware, software, and network issues
• Familiarity with system security practices, patching, and vulnerability mitigation
• Experience with backup and disaster recovery processes
• Understanding of virtualization technologies (e.g., VMware, Hyper-V)
• Familiarity with networking concepts and protocols
• Core Strengths
• Strong troubleshooting and problem-solving skills
• Ability to operate effectively in fast-paced, mission-critical environments
• Strong communication and customer support skills
• Attention to detail and commitment to system reliability and security
• Bachelor’s degree in Information Technology, Computer Science, or related field
• Advanced experience with Windows and/or Linux system administration
• Experience with automation tools or scripting
• Experience supporting classified or high-security environments
• Strong interpersonal skills and ability to collaborate across teams

Skills

Required

• Security+ certification

Benefits

• Here at Revolutional we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:
• Recognized as a Top 20 "Best Place to Work in Virginia"
• Recipient of Department of Labor's HireVets Gold Medallion
• Great Place to Work Certification for five years running
• A Virginia Chamber of Commerce Fantastic 50 company
• A Northern Virginia Technology Council Tech 100 company
• Inc. 5000 list of fastest growing companies for eleven years
• Two-time SBA SBIR Tibbett's Award winner
• Virginia Values Veterans (V3) Certification
• We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Revolutional family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to
• Traditional and HSA- eligible medical insurance plans
• 100% employer-paid dental and vision insurance options
• 100% employer-sponsored STD, LTD, and life insurance
• 5% 401(k) company matching
• Flexible-schedules and teleworking options
• Paid holidays and PTO Accrual Plans
• Paid Parental Leave
• Professional development and career growth opportunities
• Team and company-wide events, recognition, and appreciation-- and so much more!
• Check out our Revolutional | LinkedIn to find out a little more about who we are and if we are the right next step for your career!