Customer Service Associate at SaludFamilyHealthCenters in Longmont, CO, United States

Job description

• The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

Responsibilities

• Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Requirements

• Graduation from an accredited high school or GED is required
• One year of front desk/customer service experience in a medical setting preferred
• Must work well with the other patient care team members
• Ability to communicate clearly and appropriately with patients
• Professionalism and a positive attitude
• Proficient in Elementary Math
• Ability to learn and implement complex policies and procedures
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• One year of clerical office experience preferred
• Familiarity with medical/dental terminology preferred
• Sensitivity to the low-income and ethnic minority community
• Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
• Ability to read, understand, and follow oral and written instructions
• Ability to work evening or weekend hours
• Ability to work under stress
• Ability to recognize, evaluate, solve problems, and correct errors.
• Exhibits excellent customer service
• Ability to explain and summarize comprehensive concepts in a way that the general population can understand
• Computer systems applications (MS Office, PowerPoint, Chrome, etc.)
• The application window is anticipated to close by 9/30/26

Skills

Required

• Professionalism and a positive attitude
• Proficient in Elementary Math
• Reading comprehension and writing skills
• Keyboarding and word processing skills
• Ability to work evening or weekend hours
• Ability to work under stress
• Exhibits excellent customer service

Preferred

• Bilingual English/Spanish preferred

Benefits

• Starting Wage - $19.50 to $22.50 per hour
• Mondays and Fridays 7:25 am to 4:25 pm
• Tuesdays and Wednesdays 7:25 am to 8:25 pm
• Thursdays off
• Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
• Low employee premiums, especially given rich benefits
• $25 Primary Care Physician and Specialist Co-pays (in-network)
• Low deductibles and co-insurance
• Free provider visits and services at all Salud facilities
• Preferred prescription pricing at Salud pharmacies
• Dental PPO plan
• Includes Employee Discounts at All Salud Dental Facilities
• Vision
• Generous vacation accrual
• 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
• Up to 8 Paid accrued Sick Days per year
• Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
• 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
• Flexible Spending Accounts
• Basic Life and AD&D
• Supplemental Life and AD&D
• Short-Term & Long-Term Disability
• Accident & Critical Illness Insurance
• Employee Assistance Program