Senior Account Executive at Lalamove in Singapore

Job description

• We are seeking a driven and commercially minded Senior Accounts Executive to manage and grow a portfolio of client accounts while actively driving new business acquisition.
• In this role, you will operate as both a hunter and farmer — responsible for identifying and closing new opportunities, as well as deepening relationships with existing clients to maximise lifetime value. You will serve as a trusted advisor to clients, ensuring solutions delivered align with their business goals while uncovering opportunities for expansion.
• This role requires a strong balance of sales acumen, relationship management, and operational discipline, with the ability to manage multiple stakeholders and drive revenue growth in a structured, process-driven environment.

Responsibilities

• Business Development
• Identify, prospect, and acquire new clients to expand the company’s customer base
• Manage the full sales cycle from lead generation to closing
• Develop and execute strategies to penetrate new accounts and market segments
• Collaborate with internal teams to develop compelling proposals and solutions
• Revenue & Performance Management
• Own revenue targets for both new business and existing accounts
• Track, analyse, and forecast sales performance and account metrics
• Use data insights to refine strategies and improve conversion and retention rates
• Account Growth & Client Management
• Own and manage a portfolio of key client accounts, building strong, long-term relationships with decision-makers
• Act as the primary point of contact, ensuring high levels of client satisfaction and retention
• Proactively identify client needs and recommend tailored solutions to support their evolving business objectives
• Drive account expansion through cross-sell and upsell opportunities
• Operational Excellence
• Coordinate the successful delivery of solutions in alignment with client expectations and internal capabilities
• Ensure structured account management processes are followed, including CRM updates, pipeline tracking, and reporting
• Communicate clearly on project status, risks, and opportunities to both internal and external stakeholders
• Continuously identify areas to improve client experience and internal workflows

Requirements

• Diploma or Degree in Business Administration or a related field
• 3–6 years of experience in Sales, Account Management, or a similar client-facing role
• Proven track record in both new business acquisition and account growth
• Strong commercial acumen with the ability to identify and close revenue opportunities
• Experience managing full sales cycles and handling client negotiations
• Strong analytical skills with proficiency in CRM tools and Excel
• Highly organised with a structured, process-driven approach to managing pipelines and accounts
• Excellent communication and stakeholder management skills, with the ability to influence and build trust at multiple levels
• Self-driven, resilient, and comfortable operating in a fast-paced, target-driven environment
• Experience in logistics / tech-enabled platforms / marketplaces
• Exposure to B2B sales environments with mid-to-large clients
• Ability to mentor junior team members or contribute to process improvements

Skills

Required

• CRM tools
• Excel