Heavy-Duty Service Advisor (Night Shift) at Housby in Ankeny, IA, USA

Job description

• PRIMARY PURPOSE: Housby is looking for a motivated and self-driven individual to join our Service team! This position is responsible for dispatching work to a team of technicians, along with communicating with customers regarding vehicle repairs and overall service times.

Responsibilities

• Essential Duties include the following. Other duties may be assigned.
• Schedule and assign jobs and work areas to Diesel Technicians according to their skill and knowledge to promote quality, productivity and profitability.
• Follow status of work to ensure timely completion.
• Gather needed information from customer, including: Unit number, payment method, timeline for repairs, preferred contact method and complaint or condition of vehicle.
• Open repair orders.
• Search for open recalls, campaigns or warranty.
• Search for possible related service bulletins for technician before repairs begin.
• Look at previous repair history for recent related repairs.
• Gather needed information if repairs made are warranty.
• Maintain and create good customer and internal relationships.
• Review work with the customer to determine all related problem areas and communicate concerns to customer.
• Write and provide accurate estimates of time and cost to customer.
• Story work orders with repairs made for customer viewing.
• Audit work orders prior to customer billing.
• Answer incoming phone calls.
• Contact customers regarding previously ordered parts and/or repairs to schedule further repairs as needed.
• Help to cover other Service Advisor shifts, as needed.
• Maintain a professional image at all times.
• Expected to follow the Company's safety rules and safety policies.

Requirements

• Excellent interpersonal, leadership and communication skills.
• Good understanding of mechanical components and associated repair(s).
• Strong understanding of customer service.
• Ability to read, write, speak and type effectively in English.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Valid driver's license and dependable transportation.
• Previous Microsoft Office experience.

Skills

Required

• Previous Microsoft Office experience.

Benefits

• Competitive Compensation (Based on Experience)
• Full Benefits, including medical, dental, vision, life insurance, 401(k) with company match.
• Energetic and transparent work environment and great company culture. Driven, motivated, and talented support team.
• Ongoing training and professional development opportunities.