Customer Service Representative (field) at The Remas Company, LLC in Fort Lauderdale, Florida, United States

Job description

• Seeking a full time Customer Service Representative for our client. This is an office position and must have reliable transportation.
• Assists customers in resolving a variety of problems/issues in an assigned agency.
• Works under close to general supervision according to set procedures but determines how or when to complete tasks.

Responsibilities

• The functions listed below are those that represent the majority of the time spent working in this class.
• Management may assign additional functions related to the type of work of the job as necessary.
• Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
• Checks payment history in order to answer questions from customers regarding payment/use history.
• Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
• Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
• Posts funds received in order to credit the proper customer account.
• Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
• Research County and non-County government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
• Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
• Prepares a variety of correspondence, notifications forms, and related documents in order to communicate information to staff and/or the public.
• Processes returned checks/credit card transactions in order to collect funds owed for utility services. or license/permit/lien satisfaction fees, and/or update account status.
• Research misapplied payments in order to post funds received to correct account.
• Performs related work as required

Requirements

• Must have reliable transportation.
• Works under close to general supervision according to set procedures but determines how or when to complete tasks.

Skills

Required

• Reliable transportation
• Customer service
• Problem-solving
• Database management
• Data entry
• Communication
• Research
• Payment processing