Director, Corporate HR at SERVPRO in Gallatin, TN

Job description

• The Director, Corporate HR is responsible for leading Human Resources operations and service delivery for SERVPRO corporate operations. This role serves as a strategic business partner and trusted advisor to senior leaders, providing practical guidance, thought leadership, and scalable HR solutions that support business priorities, employee experience, and organizational effectiveness.
• The Director is also responsible for facilitating the availability of optional educational resources, informational materials, and best-practice content that independent franchise owners may choose to evaluate for use within their independently owned businesses. Franchise owners retain sole responsibility for all employment-related decisions involving their employees.

Responsibilities

• Partner with HR centers of expertise and cross-functional teams to support talent management, performance management, workforce planning, onboarding, communications, and change initiatives.
• Serve as a strategic business partner to senior leaders, providing HR guidance, thought leadership, and practical solutions that support business objectives and workforce needs.
• Lead HR operations and service delivery for SERVPRO corporate operations to ensure consistent, compliant, and effective administration of HR programs, processes, policies, and employee lifecycle activities.
• Provide guidance to SERVPRO business leaders regarding franchise relationship considerations and the availability of optional educational resources, informational materials, templates, and best-practice content that may be shared with independent franchise owners. Franchise owners remain solely responsible for determining whether and how to use any such resources and for all employment-related decisions involving their employees.
• Oversee employee relations processes for SERVPRO corporate operations, including workplace investigations, conflict resolution, performance concerns, corrective action, policy interpretation, and related documentation for SERVPRO corporate operations.
• Ensure HR policies, procedures, practices, and documentation comply with applicable federal, state, and local employment laws and align with company standards.
• Lead and maintain job architecture practices, including job descriptions, role profiles, job levels, career frameworks, and alignment with compensation and talent processes.
• Provide oversight and guidance for organizational design within SERVPRO corporate operations, including structure reviews, role clarity, span of control considerations, workforce alignment, and change impacts.
• Improve and standardize HR processes, workflows, forms, templates, and tools to increase efficiency, consistency, compliance, and leader/employee experience.
• Use HR metrics, trends, and data to identify issues, assess process effectiveness, and recommend improvements to senior leadership.
• Oversee HR records, employee documentation, reporting, and administrative controls to support accurate, timely, and compliant HR operations.
• Lead or support special HR projects and initiatives related to SERVPRO Corporate operations, organizational effectiveness, compliance, employee experience, and business transformation.
• This position does not have responsibility for directing, supervising, approving, or administering employment decisions affecting employees of independently owned and operated SERVPRO franchises.

Requirements

• 7+ years of progressive human resources experience, including HR operations, employee relations, compliance, HR business partnership, and HR administration.
• 3+ years of experience leading people, including coaching, prioritizing work, developing talent, and driving accountability for results.
• Demonstrated experience advising senior leaders on complex people matters, organizational effectiveness, workforce planning, employee relations, and business-aligned HR solutions.
• Strong knowledge of federal, state, and local employment laws and experience applying HR policies, compliance requirements, and risk mitigation practices in a business environment.
• Experience managing employee relations matters, including investigations, performance concerns, corrective action, conflict resolution, policy interpretation, and documentation.
• Experience with job architecture, including job descriptions, role profiles, job leveling, career frameworks, and alignment with compensation and talent processes.
• Experience supporting organizational design efforts, including structure reviews, role clarity, workforce alignment, and change management considerations.
• Ability to develop, improve, and administer HR processes, workflows, tools, templates, reporting, and documentation standards.
• Strong communication, facilitation, and relationship-management skills, with the ability to communicate effectively with employees, business leaders, and franchise owners regarding available resources, educational materials, and organizational information while maintaining professionalism and discretion.
• Ability to analyze data, identify trends, assess risk, develop recommendations, and present clear, practical solutions to senior leaders.
• Advanced proficiency with Microsoft Office products and experience with HRIS, case management, reporting, or other HR technology platforms.
• Detail oriented, highly organized, and able to manage multiple priorities, deadlines, and stakeholders in a changing business environment while maintaining confidentiality.
• Flexibility to occasionally work additional hours based on business needs, employee relations matters, compliance deadlines, organizational initiatives, or special projects.
• Ability to travel occasionally to support business meetings, franchise support, training, or organizational initiatives.
• Capacity to work onsite at SERVPRO Headquarters in Gallatin, Tennessee.
• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required. Relevant certification such as SHRM-SCP, SPHR, or similar credential preferred.

Skills

Required

• HR operations
• employee relations
• compliance
• HR business partnership
• HR administration
• coaching
• prioritizing work
• developing talent
• driving accountability
• advising senior leaders
• organizational effectiveness
• workforce planning

Preferred

• SHRM-SCP
• SPHR

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program