OnDemand Executive Assistant at PricewaterhouseCoopers (PwC) in Perth

Job description

• Exceptional Executive Assistants are the calm in the chaos. You thrive on building trusted relationships, anticipating needs before they're voiced, and creating order in fast-moving environments. As an Executive Assistant within PwC Australia's onDemand and Concierge service, you'll bring your judgement, adaptability and client service mindset to delivering high-quality support across our Perth / Boorloo office and national EA network.
• Whether you're providing dedicated Partner support, stepping in during planned EA leave, coordinating complex travel and events, or helping maintain a seamless in-office experience, you'll play a key role in keeping our people connected, organised and focused on what matters most. Working closely with Partners, teams and fellow EAs across Australia and our offshore EA Connected Team, you'll combine flexibility, professionalism and strong business acumen to deliver a consistent, high-touch support experience wherever it's needed most.

Responsibilities

• Build strong relationships with supported Partners, their teams and internal and external stakeholders, taking the time to understand their preferences, priorities and ways of working.
• Deliver flexible EA support across planned leave coverage, peak-demand periods, dedicated Partner support and in-office service delivery, responding to changing priorities to help maintain continuity across the EA service.
• Build strong relationships with your Partners, client delivery teams and the national EA network
• Provide high-quality EA support across complex diaries, Partner inboxes, expenses, meetings, events, travel and document preparation, with additional administrative support provided as required.
• Proactively plan and coordinate meetings, training sessions, events, conferences and complex travel while anticipating and managing any potential conflicts
• Assist the Partners with team functions and overall office management including catering and AV support
• Embrace new technologies and support your Partners and teams with adoption
• Work flexibly to provide in-office service, triage requests, coordinate priorities and logistics, and deliver backup support across the Perth EA community during planned leave, unexpected absences and periods of increased demand.

Requirements

• Core skills
• Proven experience providing high-level executive support to senior leadership.
• Proficient in Salesforce and Microsoft Office suite applications and confidence learning and using new technology and digital tools.
• Strong client relationship management and communication skills, maintaining the highest levels of discretion and sensitivity with confidential information.
• Sound judgement and business acumen, with the ability to prioritise competing demands, solve problems, make informed decisions and escalate issues early and appropriately.
• Demonstrated proficiency with AI and emerging technologies, with a proven capacity to quickly adapt to new tools and digital platforms.
• Able to work independently with minimal supervision while also thriving within a collaborative team environment.
• Highly organised, capable of multitasking efficiently in a fast-paced, dynamic, and constantly evolving workplace.
• Skilled in building effective relationships and coordinating priorities, expectations and handovers across the national EA community and our offshore Connected Team.
• Education (if blank, degree and/or field of study not specified)
• Certifications (if blank, certifications not specified)
• Required Skills
• Optional Skills
• Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}
• Desired Languages (If blank, desired languages not specified)
• Enthusiasm to embrace and champion change in alignment with our firm’s vision and strategic goals.
• Commitment to deliver high-quality work with attention to detail, to take ownership and be accountable
• Proactiveness and composure under pressure, with an ability to manage tight deadlines and prioritise upcoming requests
• Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferable and relevant.

Skills

Required

• Communication
• Client relationship management
• Discretion and sensitivity
• Judgement and business acumen
• Problem-solving
• Decision-making
• Independence
• Collaboration
• Organisation
• Multitasking
• Relationship building
• Proactiveness

Benefits

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
• We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.