2nd Shift Customer Service Representative at IGOpeople in Tyrone, Pennsylvania

Job description

• This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our Haven Assistant team when appropriate.
• Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution.
• You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.
• ● Customers feel taken care of - not pressured
• ● You follow through: you do what you say you’ll do, when you say you’ll do it
• ● Notes and tasks are complete and clear enough that anyone can pick up the thread
• ● Consultations are scheduled with the right context captured (clean handoffs)
• ● Your customer feedback helps identify trends and improve the inspection experience over time
• ● You consistently meet execution and quality expectations

Responsibilities

• ● Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
• ● Provide customer support by confirming details, answering questions, and ensuring the next step is clear
• ● Schedule consultations with the HomeBinder Assistant team when appropriate
• ● Gather feedback on the customer’s inspection experience and share key takeaways with
• the team to improve quality
• ● Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
• ● Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
• ● Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.

Requirements

• ● Strong communication and a calm, professional phone presence
• ● Excellent organization and follow-up habits
• ● Comfortable with phone work, documentation, and daily execution standards
• ● Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
• ● Coachable: you like feedback and improve quickly
• ● Availability for 2:00PM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
• ● Spanish-speaking (bilingual Spanish/English) is a plus, not required
• ● At least 18 years old
• ● Authorized to work in the U.S.
• This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided.
• InspectionGo is an Equal Opportunity Employer. For accommodation requests, contact hr@inspectiongo.com.

Skills

Required

• Strong communication
• Calm, professional phone presence
• Excellent organization
• Follow-up habits
• Coachable
• CRM/task queue
• Documentation

Benefits

• ● Supportive culture: authenticity, respect, collaboration
• ● Warm leads only (no cold calling)
• ● Modern office environment (snacks & coffee included)
• ● Full-time benefits (30+ hrs/week): Health / Dental / Vision + PTO
• ● Referral bonuses available
• ● Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• ● Base pay: $13–$15/hour (based on experience)
• ● Performance incentives: paid monthly based on execution + quality/compliance
• ○ Incentives become available once you’ve completed onboarding and are
• approved to work independently.
• ○ Ramp time varies by aptitude and execution quality - the faster you’re ready, the sooner incentives begin.
• ○ Incentive earnings typically average $400–$900/month (varies by performance and hours worked)
• $12-$15