Operations Supervisor, Outbound at Riverstone Logistics in Houston, TX

Job description

• The Operations Supervisor, Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office.

Responsibilities

• The essential functions include, but are not limited to the following:
• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Assist Outbound Manager and GM in the processing of carrier settlements
• Assisting Outbound Manager with recruiting and onboarding of motor carriers
• Ensure that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Process and monitor claims through the client portal
• Identify and escalate process discrepancies, including motor carrier compliance concerns
• Perform other duties as assigned (may vary based on client requirements)

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Skills

Required

• Excellent interpersonal skills
• Ability to embrace new technology