Client Logistics Coordinator at Redwood Logistics in Chicago, IL

Job description

• As Client Logistics Coordinator working within Managed Services (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood’s customers. You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal.
• Your responsibilities to our customers will include load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and helping your fellow teammates with similar duties. In addition to learning about the transportation industry, you’ll also begin learning about our systems and processes that support our customers and our internal profitability.
• The ideal candidate likes to continuously learn new things, be challenged at work, and works well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

Responsibilities

• Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customers
• Learn and understand our transportation management system(s) and processes that support our customers
• Provide exceptional customer service to Redwood’s customers in every interaction
• Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
• Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
• Investigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
• Proactively communicate relevant updates to customers and/or internal teams as needed
• Answer all phone calls in a timely manner
• Learn and understand system tricks and shortcuts to minimize administrative work

Requirements

• High School diploma required
• Minimum 1 year with customer service experience
• BA/BS degree preferred
• Proven track record of successful problem-solving and critical thinking
• Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
• Excellent attention to detail and ability to multi-task and prioritize
• Demonstrated effectiveness in both written and verbal communication skills
• Strong customer service background and ability to quickly build rapport with customers
• Demonstrates timely and efficient follow through on deliverables
• Enjoy working in a team environment
• Ability to think critically and solve problems
• Ability to remain calm under pressure and handle a fast-paced environment
• Effective written and verbal communication skills
• Simultaneous management of multiple tasks
• Ability to manage time effectively
• Thrive in a team environment, collaborating and helping others

Skills

Required

• Customer service
• Problem-solving
• Critical thinking
• Attention to detail
• Multi-tasking
• Prioritization
• Written and verbal communication
• Time management
• Teamwork
• Calm under pressure
• Fast-paced environment

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more
• $40,000- $45,000
• This position is eligible to earn quarterly incentives based on individual and company performance.
• The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, the geographical location in which the applicant lives and/or which they will be performing the job, and the budgeted funds for this role.