Bilingual Recruiter at AmeriBest Home Care in Allentown, PA

Job description

• AmeriBest Home Care is dedicated to providing high quality home care services to valued members of our community. The Recruiter is a vital contributor to AmeriBest’s mission to deliver exceptional home care services in our community one client, one caregiver, and one visit at a time.
• Reporting to the Branch Manager/Director it is the Recruiter’s responsibility to analyze staffing issues (consistently open shifts, particular acuities needed of caregivers, hard to staff areas, etc.) in AmeriBest’s service area.
• The Recruiter must execute a customized strategy enabling our recruiting/onboarding efforts to deliver exceptional customer service to our clients and caregivers as well as provide staffing resources to the Client Services team.
• Duties will include: sourcing and recruiting caregivers, pairing caregivers with clients and staffing cases, developing relationships, planning and implementing outreach campaigns, meeting recruiting-growth expectations, working closely with the Client Services team for pointed recruiting, and working with other associates and departments to get caregivers onboarded and working with clients.
• The success of the Recruiter will be measured by new referral conversions through placement of recruited caregivers, increased utilization percentage (i.e., staffing percentage), decreased missed visits due to staffing, increased retention percentage, EVV compliance percentage, growth of client census and active caregiver roster.

Responsibilities

• Sourcing, recruiting, onboarding and staffing of Direct Care Workers (DCWs) (i.e., caregivers)
• Place/Staff DCWs with clients needing services and ensure good matches are made
• Customer service, demonstrating compassion and resolving problems
• Execute strategies to enhance the staffing experience of clients and caregivers, contributing to improved client retention, and open shifts staffed
• Work with Onboarding/Intake/HR departments to move DCWs through the hiring process
• Provide analysis, metrics and weekly reporting regarding hiring and staffing of DCWs
• Communicate effectively with the Client Services team, management, and co-workers
• Schedule DCWs for their first shift/client and hand them off to the Client Services Coordinator or Manager (CSC / CSM) managing the referral/case
• Achieve weekly hiring numbers, as specified
• Perform other duties as assigned

Requirements

• Bilingual
• Valid state driver’s license
• Able to travel locally
• High School diploma or equivalent
• Excellent organizational, oral and written communication skills; problem solving abilities
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Communication – Communicates persuasively; listens and gets clarification
• Excellent telephone skills and customer services skills
• Entrepreneurial self-starter, takes initiative, goal-oriented with a positive, upbeat attitude
• Demonstrates sense of urgency and adaptability to changing priorities
• Demonstrates empathetic attitude towards the care of the client and their family members
• Able to build and maintain strong relationships with community members, caregivers, families, organizations and Service Coordinators
• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and applicable internet resources per company policy
• Experience with HHAeXchange is a plus
• Able to manage competing demands for time and resources and independently prioritizes work responsibilities
• Able to prioritize daily tasks and handle multi-tasking
• Enjoy working in a multi-cultural environment
• Able to function effectively as a member of a team
• High School diploma or equivalent (required)
• Associate’s degree (preferred)
• Customer Service: 1 year
• Recruiting: 1 year
• Healthcare Experience: 1 year
• One (1) year recent experience in a home care agency (preferred)
• One (1) year of experience in customer service, sales, recruiting, marketing and/or public relations (preferred)
• Experience with Medical Assistance Program (Medicaid), home care waiver experience is a plus
• Previous experience working with consumers, the elderly and their families (preferred)
• Prior marketing or sales experience (preferred)
• Strong computer proficiency including Microsoft Office and Excel, general accounting software, and knowledge of one or more major web-based home health database software programs
• Language:

Skills

Required

• Bilingual
• Valid state driver’s license
• Able to travel locally
• High School diploma or equivalent
• Problem solving abilities
• Planning/Organizing
• Communication
• Entrepreneurial self-starter
• Takes initiative
• Goal-oriented
• Positive, upbeat attitude
• Spanish (Required)

Preferred

• Experience with HHAeXchange is a plus

Benefits

• Dental
• Vision
• 401k
• PTO
• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance
• 45,000-55,000
• Job Type: Full-time