Clinical Dispatch Manager at Prosperity Workforce Solutions in Winnipeg, MB, Canada

Job description

• Prosperity Workforce Solutions is proud to be recruiting on behalf of a leading organization in the medical aviation industry. Our client is seeking an experienced and motivated Clinical Dispatch Manager to join their operations team. This is a dynamic, high-responsibility role for a skilled clinical professional who thrives in fast-paced, mission-critical environments.
• Reporting to the Director of Medical Operations, the Clinical Dispatch Manager is the central hub for coordinating patient transport logistics — including emergent and interfacility movements. This individual will triage patients, prioritize transport needs, and ensure the right clinical asset is deployed for every situation.
• Please note: our client's identity is held in strict confidence as part of this recruitment process.

Responsibilities

• Triage and prioritize patient transport needs, directing appropriate aircraft and clinical crew for each movement
• Provide leadership and direction to all clinical personnel in partnership with Medical Managers and Online Medical Control (OLMC)
• Facilitate conference calls for clinical consults and liaise with all stakeholders including Online Medical Control
• Collaborate with clients and flight operations to pair aircraft assets with the most suitable clinical crew
• Delegate tasks to frontline staff to ensure efficient use of duty days
• Attend daily operational meetings to maintain open communication within the Operational Control department
• Maintain working knowledge of electronic patient care record (ePCR) software to support frontline staff
• Ensure regulatory compliance across all contractual medevac operations
• Enforce Health and Safety protocols in all workplace environments
• Perform training needs analysis through chart audits and collaborate with the education team on learning requirements
• Monitor confidential personal health information in compliance with privacy protocols
• Ensure all incident reports, patient complaints, and unusual occurrences are reported in collaboration with Supervisors, Managers, and the company SMS program
• Maintain and backfill AMC personnel schedules; coordinate OLMC schedule submissions with the Medical Director
• Prepare and organize monthly reports, statistics, and all departmental records as required
• Manage medevac operations within defined budget parameters
• Protect patients and staff by interpreting infection-control policies and enforcing medication and controlled substance procedures
• Uphold professional and technical knowledge through ongoing education, publications, and professional networks

Requirements

• Active registration with CRNM (College of Registered Nurses of Manitoba) as a Nurse, CPMB (College of Paramedics of Manitoba) as an Advanced Care Paramedic, or MARRT (Manitoba Association of Registered Respiratory Therapists) as a Respiratory Therapist
• University degree in Nursing or Respiratory Therapy, or Advanced Care Paramedic Certificate — or equivalent education and experience
• Ability to obtain Instructor Certification in BCLS, First Aid, ACLS, PALS, PHTLS, and CAMATA as required
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
• Strong leadership skills with progressive management experience
• Valid Canadian driver's license
• Valid Canadian passport
• Ability to apply for and obtain a RAIC (Restricted Area Identity Card) pass
• Aboriginal Awareness and/or Cultural Diversity training
• Previous experience in the medical aviation industry
• Prior management or supervisory experience in a clinical setting

Skills

Required

• Strong leadership skills
• Progressive management experience
• Valid Canadian driver's license
• Valid Canadian passport
• Ability to obtain RAIC pass