Receptionist at Doeren Mayhew in Birmingham, AL

Job description

• Our firm is seeking a receptionist to join our Birmingham, Alabama office. As the first point of contact for clients, visitors and team members, you will play an important role in creating a welcoming experience and keeping the office running smoothly. This position supports day-to-day front desk operations, administrative needs and client service activities across the office.

Responsibilities

• Front Desk Operations
• • Welcome and direct clients, visitors and staff in a courteous and professional manner.
• • Answer and route incoming calls; manage voicemail and general inquiries, including those from clients regarding tax, audit and consulting services.
• • Maintain a clean and organized reception area, reflecting the firm’s commitment to professionalism.
• Administrative Assistance
• • Schedule firm-wide meetings and support team events by ordering food and refreshments, setting up and cleaning up event spaces and maintaining a clean, organized and well-stocked office kitchen and common areas.
• • Prepare and distribute internal communications, client correspondence and appointment reminders.
• • Manage all incoming and outgoing mail and courier services.
• • Assist with document management, filing, scanning and basic reporting as needed.
• • Assist with data integrity and administrative tax processing projects across the firm.
• • Order office supplies and coordinate facility maintenance requests.
• Client Service Support
• • Assist with client intake, including gathering basic information and directing clients to the appropriate staff member.
• • Support the accounting team with administrative tasks related to client engagements, such as organizing tax documents, audit files and engagement letters.
• • Maintain confidentiality of sensitive client and firm information at all times.
• Team Collaboration
• • Communicate effectively with staff at all levels to support office operations and client service.
• • Provide general support to accounting, tax, audit and administrative teams as needed.
• • Participate in team meetings and contribute to process improvement discussions.

Requirements

• • High school diploma or equivalent required; associate degree or higher preferred.
• • Previous experience in a receptionist, administrative assistant or office support role, ideally in a professional services or accounting environment.
• • Strong organizational skills and attention to detail.
• • Excellent verbal and written communication skills.
• • Proficiency in Microsoft Office Suite (Word, Excel and Outlook); experience with accounting software or document management systems is a plus.
• • Ability to handle confidential information with discretion.
• • Professional, service-oriented approach, adaptability and willingness to learn new systems and processes.
• • Experience with data entry and office management tools.
• • Familiarity with basic accounting terminology and client service standards.
• • Customer service orientation and problem-solving skills.

Skills

Required

• Professional, service-oriented approach