Sr. Quality Assurance Engineer - Information Technology at SERVPRO in Gallatin, TN

Job description

• The Senior QA Automation Engineer will be a key contributor to our software quality efforts, responsible for building and maintaining robust automation and performance testing solutions. This role goes beyond scripting—it includes ownership of test strategy, architecture, and quality standards. The engineer will mentor junior QA team members, drive continuous improvement through data-driven insights, and collaborate cross-functionally to ensure quality is embedded throughout the development lifecycle. The ideal candidate has 5+ years of hands-on experience in automation, combines technical depth with leadership qualities, and brings a passion for innovation and quality.

Responsibilities

• Design, implement, and maintain scalable test automation frameworks for UI, API, and backend systems.
• Develop and execute performance, load, and stress tests to assess system scalability and reliability.
• Define and evolve test strategy, architecture, and quality standards across projects and teams.
• Establish, track, and report on key quality metrics to assess effectiveness and drive process improvements.
• Evaluate and introduce new tools, frameworks, and technologies to enhance automation and overall quality.
• Collaborate with developers, product managers, DevOps, and business stakeholders to integrate testing into CI/CD pipelines and ensure shared ownership of quality.
• Clearly communicate quality status, risks, and recommendations to technical and non-technical stakeholders, enabling informed decision-making.
• Mentor and coach junior QA engineers to foster team growth, technical excellence, and knowledge sharing.
• Conduct security and compliance testing to ensure adherence to internal and external standards.
• Participate in code reviews and contribute to quality-focused development practices.
• Troubleshoot test failures and work with engineering teams to resolve issues efficiently.
• Stay current with industry trends and best practices in test automation and performance engineering.

Requirements

• 5+ years of experience in QA automation and performance testing.
• Proficiency in tools such as Selenium, Cypress, Playwright, JMeter, Gatling, or LoadRunner.
• Strong programming/scripting skills in Java, Python, or JavaScript.
• Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps) and version control systems (e.g., Git).
• Solid understanding of Agile, Scrum, and DevOps methodologies.
• Experience with security and compliance testing frameworks is a plus.
• Proven ability to mentor and lead junior engineers.
• Demonstrated success in cross-functional collaboration and stakeholder communication.
• Strong leadership and mentoring capabilities.
• Adaptability in fast-paced, evolving environments.
• Growth mindset with a passion for learning and innovation.
• Excellent communication and collaboration skills.
• Commitment to fostering a culture of quality, transparency, and continuous improvement.
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.

Skills

Required

• Selenium
• Cypress
• Playwright
• JMeter
• Gatling
• LoadRunner
• Java
• Python
• JavaScript
• Jenkins
• GitHub Actions
• Azure DevOps

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program