Service Advisor at Audi Richfield in Richfield, MN

Job description

• Audi Richfield is growing — and we're looking for an experienced Service Advisor to join our state-of-the-art dealership.
• If you thrive on building trust with customers, staying organized under pressure, and being the calm, knowledgeable voice between the customer and the shop, we want to talk to you. European/import experience is a plus, but not required — what matters most is your track record of delivering an exceptional service experience.

Responsibilities

• Greet customers promptly and set the tone for a great service visit
• Gather detailed customer and vehicle information
• Accurately capture and report all vehicle symptoms as described by the customer
• Recommend needed maintenance based on the vehicle's age, mileage, and service history
• Prepare complete, accurate estimates for labor and parts
• Set clear follow-up times and keep customers updated throughout the day
• Monitor each vehicle's progress and proactively communicate delays or changes
• Verify that final invoices reconcile with the work actually performed
• Walk customers through completed work and charges clearly and honestly

Requirements

• A proven record of delivering exceptional customer satisfaction
• Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant (required)
• 5+ years of experience in a luxury automotive environment
• Above-average energy and a genuine drive to help customers
• Interest in building a long-term career with a growing organization
• Strong personal and professional integrity
• CDK experience a plus

Skills

Preferred

• European/import experience
• CDK experience

Benefits

• Industry-leading compensation package
• Paid training
• Paid vacation
• Flexible work schedules
• Medical, dental, and vision insurance
• 401(k)
• Closed Sundays — enjoy your weekends