IT Support Analyst at The Amatriot Group in West Bethesda, MD

Job description

• The Amatriot Group is seeking a motivated IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda, Maryland. This position is part of a collaborative team of nine IT professionals responsible for maintaining and supporting mission-critical information systems that enable the Navy’s engineering, research, and development mission.
• This role is ideal for an early- to mid-career IT professional with a strong foundation in systems administration, SQL databases, and PHP-based web applications who enjoys working in a customer-facing environment. The selected candidate will provide daily technical support to government personnel while administering servers, maintaining databases, troubleshooting enterprise applications, and ensuring the reliable operation of critical IT infrastructure.
• The successful candidate will possess excellent interpersonal and communication skills, as this position involves daily interaction with government customers, technical staff, and program stakeholders.

Responsibilities

• Systems Administration and Infrastructure Support
• Administer, maintain, and support Windows-based server and workstation environments supporting Navy engineering programs.
• Install, configure, patch, and troubleshoot operating systems, enterprise software, and server applications.
• Provide day-to-day systems administration for production, development, and test environments.
• Monitor system performance, availability, and security to ensure reliable operation of mission-critical systems.
• Diagnose and resolve hardware, software, database, and network-related issues in a timely manner.
• Participate in system upgrades, infrastructure modernization efforts, and continuous process improvement initiatives.
• Database and Application Support
• Develop, maintain, and troubleshoot SQL databases, including writing and optimizing SQL queries, stored procedures, and database maintenance activities.
• Support and maintain PHP-based web applications and internal business systems.
• Perform routine application updates, configuration changes, and software deployments.
• Assist with testing and validating new software releases prior to deployment.
• User Support, Access Control, and Customer Service
• Assist with user account management, permissions, Active Directory administration, and access control.
• Interface directly with government customers to gather requirements, resolve technical issues, and provide exceptional customer service.
• Collaborate closely with fellow system administrators, software developers, database administrators, and network engineers to support ongoing projects and operational requirements.
• Security, Compliance, and Resilience
• Support backup and disaster recovery processes to ensure data integrity and system resilience.
• Coordinate with cybersecurity personnel to maintain compliance with DoD security requirements and STIG implementation.
• Participate in vulnerability remediation and system hardening efforts.
• Documentation and Asset Management
• Document system configurations, operational procedures, technical issues, and resolutions.
• Maintain accurate inventory of IT assets and system documentation.

Requirements

• Education
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or another STEM-related discipline is preferred.
• Equivalent professional experience may be considered in lieu of a degree.
• Experience
• Experience administering Windows operating systems and enterprise IT environments.
• Experience working with Microsoft SQL Server or other relational database management systems.
• Experience writing SQL queries and performing database maintenance activities.
• Working knowledge of PHP and supporting PHP-based web applications.
• Familiarity with Microsoft Windows Server administration.
• Experience troubleshooting operating systems, software applications, and enterprise IT systems.
• Skills
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Demonstrated ability to work directly with customers in a professional, service-oriented environment.
• Ability to manage multiple priorities in a fast-paced technical environment.
• Clearance
• Active Secret security clearance.
• CompTIA Security+ certification, or ability to obtain prior to start or shortly after hire.
• Experience supporting Department of Defense or federal government IT environments.
• Familiarity with Active Directory, Group Policy, DNS, DHCP, and Windows domain administration.
• Experience with IIS web server administration.
• Knowledge of PowerShell or other scripting languages.
• Familiarity with Linux administration.
• Experience performing software installations, upgrades, and patch management.
• Understanding of cybersecurity best practices, vulnerability management, and DoD RMF requirements.
• Experience supporting virtualized environments using VMware or Hyper-V.
• Familiarity with source control and software deployment processes.
• Knowledge of backup technologies and disaster recovery procedures.

Skills

Required

• Windows operating systems administration
• PHP and PHP-based web applications
• Microsoft Windows Server administration
• Active Secret security clearance

Preferred

• CompTIA Security+ certification
• IIS web server administration
• PowerShell or other scripting languages
• Linux administration