Residential Concierge at Rapid Response Monitoring in Syracuse, NY

Job description

• 303 Litho is seeking a Residential Concierge for our upscale residential building in Franklin Square. The ideal candidate is well-presented, friendly, organized, and service-oriented, with a strong hospitality mindset and a genuine passion for helping others and creating positive experiences. As the first point of contact for our residents, you will be responsible for various administrative tasks, including answering telephones, responding to resident inquiries, and ensuring smooth daily operations within our resort-style community. You must demonstrate dependability through consistent attendance and task completion, attention to detail by identifying and resolving issues that may impact resident satisfaction, and strong critical thinking skills to handle concerns diplomatically. Outstanding interpersonal communication skills are essential, as the right candidate will play a key role in delivering the elevated lifestyle our residents deserve.

Responsibilities

• Greet residents, visitors, and vendors with a warm, professional demeanor.
• Manage packages by receiving, logging, and retrieving them for residents.
• Manage complaints by addressing resident concerns and reporting them to the appropriate department for resolution.
• Assist guests by providing detailed information and guidance on property amenities, local attractions, and upcoming events.
• Coordinate personal shopping services and grocery deliveries upon request to enhance guest convenience and satisfaction.
• Collaborate with housekeeping, cleaning, and groundskeeping teams to uphold safety and cleanliness standards throughout the property.
• Develop a network of local contacts, service providers, and businesses to serve guests.
• Notify Security of any issues that you cannot resolve immediately.

Requirements

• High school diploma or GED equivalent
• Proficient in Microsoft Office and computer literate
• Flexible schedule with availability on weekends
• Highly organized and detail-oriented
• Demonstrate strong interpersonal and phone communication skills, including maintaining a professional and courteous phone demeanor
• Excellent people skills and diplomacy, with the ability to interact effectively across all levels
• Ability to remain calm, polite, and patient in high-pressure or stressful situations
• Must successfully pass a drug screening and background check to meet industry and security licensing requirements
• Minimum of two (2) years of experience in customer service, front desk, and/or the hospitality industry

Skills

Required

• Highly organized and detail-oriented

Benefits

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• $21.00 to $24.00 per hour, based on experience.