Customer Service Supervisor at Success Decoders in Stonecrest, Georgia, United States
- Company: Success Decoders
- Location: Stonecrest, Georgia, United States
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 5+ years
Overview
The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.
Job description
- The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.
Responsibilities
- Supervise and support a small team of 1-5 customer service representatives
- Monitor team performance and provide coaching to improve customer service skills
- Handle escalated customer issues and ensure timely resolution
- Maintain service quality standards and customer satisfaction metrics
- Coordinate scheduling and workflow to meet team targets
Requirements
- 5+ years in customer service supervision
- High School Diploma or equivalent
Skills
Required
- coaching
- customer service
- supervision
- communication
- problem-solving