Automotive Service Advisor at Volvo Cars Sugar Land in Houston, TX
- Company: Volvo Cars Sugar Land
- Location: Houston, TX
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 4+ years
Overview
Customer Experience | High-Earning Potential | Career Growth Opportunity Krause Auto Group Be the Connection Between Customers and Exceptional Service Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. If you thrive in a fast-p…
Job description
- Customer Experience | High-Earning Potential | Career Growth Opportunity
- Krause Auto Group
- Be the Connection Between Customers and Exceptional Service
- Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. If you thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization, this is an excellent opportunity to grow your career.
- For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.
- With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Responsibilities
- As a Service Advisor, you’ll play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.
- Greet customers promptly and professionally in the service drive
- Build strong customer relationships and create a positive service experience
- Serve as the main point of contact throughout the repair process
- Provide concierge-level support for customer questions and concerns
- Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
- Maintain Customer Satisfaction and Customer Success Index scores at or above company standards
- Service Department Operations
- Oversee service orders and help manage workflow within the service drive
- Distribute repair orders efficiently between technicians
- Assist customers with vehicle maintenance recommendations, warranties, and repair information
- Help ensure technician productivity and daily labor sales goals are achieved
- Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
- Support warranty administration and service department processes
- Leadership & Team Collaboration
- Reinforce dealership policies and maintain compliance with company standards
- Foster strong relationships with technicians, management, and manufacturer representatives
- Support a positive, team-oriented culture within the service department
- Participate in training and ongoing process improvement initiatives
Requirements
- Strong communication and customer service skills
- Organized, professional, and detail-oriented mindset
- Ability to multitask and perform well in a fast-paced environment
- Leadership ability and experience working with teams
- Positive attitude and self-motivated work ethic
- Proven ability to deliver strong customer satisfaction results
- Professional appearance and polished communication style
- Ability to work independently while collaborating with others effectively
- Valid driver’s license with a clean driving record
- Previous automotive service advisor or dealership experience preferred
- Automotive service advising
- Automotive repair or technician experience
- Customer service and sales
- Service drive management
- Hospitality and client relationship roles
- High-volume dealership environments
Benefits
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
About Volvo Cars Sugar Land
Over 30 years of automotive success Family-owned and operated organization Promote-from-within culture with real advancement opportunities Leadership team committed to employee growth and development Opportunity to work with some of the most respected automotive brands in the industry