Senior Software Documentation Specialist at Think Tank Inc. in Gloucester, MA, USA

Job description

• The Senior Software Documentation Specialist develops and maintains high-quality, user-focused documentation for NOAA's portfolio of fisheries management applications. This role ensures that technical systems are accessible, understandable, and compliant with federal usability and accessibility standards.

Responsibilities

• Create, edit, and standardize user documentation produced by development teams.
• Translate complex technical concepts into clear, concise, and audience-appropriate guidance.
• Attend development and project meetings to gather requirements and system knowledge.
• Produce Section 508-compliant documentation suitable for public release on NMFS websites.
• Organize and manage documentation repositories to ensure consistency and ease of access.
• Collaborate with developers, help desk staff, and program stakeholders to validate documentation accuracy.

Requirements

• Bachelor's degree in Technical Communication, English, Information Science, or related field.
• 6+ years of professional technical documentation experience.
• Demonstrated experience producing Section 508-compliant federal documentation.
• Strong editing, organization, and stakeholder engagement skills.
• JIRA, Confluence
• MIRO

Skills

Required

• JIRA
• Confluence
• MIRO

Benefits

• Think Tank also offers a comprehensive benefits package that includes medical, dental, and vision coverage; long-term and short-term disability; and a 401(k) plan. All benefits are subject to eligibility requirements.
• Compensation for the successful candidate will be determined based on a variety of factors, including education, relevant work experience, work location, specific job responsibilities, professional certifications, and other job-related criteria.