Customer Service Representative at Pacific Coast Companies in Sumner, WA, US
- Company: Pacific Coast Companies
- Location: Sumner, WA, US
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $20.00 – $28.00 per hour
- Experience: 2+ years
Overview
Customer Service tasks and problem-solving with customers Follow up with customers through phone and email Accurately process orders, application forms, and requests into data base Scheduling Creating and establishing great relationships with customers
Responsibilities
- Customer Service tasks and problem-solving with customers
- Follow up with customers through phone and email
- Accurately process orders, application forms, and requests into data base
- Scheduling
- Creating and establishing great relationships with customers
- Update transactions status of all customer calls
- Meet deadlines
- Various administration duties
- Other duties may be assigned
Requirements
- At least 2 years of Customer Service experience
- Excellent verbal and written communication skills, good organizational skills and professional telephone skills
- Data entry experience is a plus, but not required
- Organizational, time management and customer service skills
- Strong analytical skills and attention to detail
- Prior experience working in construction, HVAC, fireplace, or garage industries is a plus
- Regular attendance is required
Skills
Required
- Good organizational skills
- Professional telephone skills
Preferred
- Data entry experience
About Pacific Coast Companies
With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business for over 30 years. We pride ourselves in employee training, our Fireside Five Values, and encourage employee growth within the company.