Business Development Coordinator / Internet Sales Agent at Gerald Jones Honda in Augusta, GA

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Requirements

• Have a positive, growth-oriented attitude.
• Be coachable and willing to role-play daily.
• Bring energy to every customer interaction.
• Believe every customer deserves a remarkable experience.
• Continue follow-up until the customer buys, opts out, or becomes unreachable.
• Build rapport.
• Discover customer needs.
• Overcome initial objections.
• Secure a firm appointment.
• Create excitement about visiting the dealership.
• Calls logged in CRM
• Texts recorded in CRM
• Emails tracked in CRM
• Notes entered in CRM
• Next follow-up scheduled before ending the current activity
• Smile while speaking.
• Listen more than they talk.
• Match the customer's pace.
• Speak with confidence and enthusiasm.
• Expected Level
• Phone communication
• Excellent
• Active listening
• Excellent
• Typing/CRM
• Fast and accurate
• Time management
• Excellent
• Objection handling
• Strong
• Organization
• Excellent
• Professional writing
• Strong
• Follow-up discipline
• Exceptional
• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen
• Social Media posting experience
• BDC experience preferred
• 

Skills

Required

• Phone communication
• Active listening
• Typing/CRM
• Time management
• Objection handling
• Organization
• Professional writing
• Follow-up discipline
• Strong computer skills

Preferred

• Phone experience
• Social Media posting experience
• BDC experience

Benefits

• Medical & Dental Plans
• Prescription Drug Program
• 401k Plan
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program