Customer Service Representative at American Leak Detection - Dallas, TX in Carrollton, TX
- Company: American Leak Detection - Dallas, TX
- Location: Carrollton, TX
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $18.00 - $20.00 per hour
Overview
The Customer Service Representative at American Leak Detection of North Texas is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and m…
Job description
- The Customer Service Representative at American Leak Detection of North Texas is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Dallas / Fort Worth area.
Responsibilities
- Answering the phones
- Explaining our services to potential clients
- Manage the customer experience
- Scheduling of appointments
- Dispatch, routing, and scheduling of jobs for our technicians
Requirements
- Excellent customer service and telephone skills
- Excellent written and oral communication skills
- Proficiency in Microsoft Office Suite
- Experience in the plumbing, restoration, or construction industries- a plus but not required
- Experience using Salesforce is a plus but not required
Skills
Required
- Proficiency in Microsoft Office Suite
Preferred
- Experience using Salesforce
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Salary: $18.00 - $20.00 per hour
About American Leak Detection - Dallas, TX
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.