Customer Service Rep at Spherion CT/RI/Western MA in Warwick, Rhode Island, United States

Job description

• This position is for a Customer Service Representative who acts as a crucial point of contact for clients. You'll handle customer inquiries, process orders, and troubleshoot issues to ensure a smooth and positive experience. This role requires close collaboration with both the sales team and the production department to guarantee timely delivery of products.

Responsibilities

• Serve as the main point of contact for customers, addressing inquiries, resolving issues, and providing timely updates on order status, pricing, and shipping.
• Process and manage customer orders, including new entries, changes, and returns, using the SAP system.
• Collaborate with the outside sales team and project managers to meet and exceed customer service expectations.
• Work closely with the Production Planning department to ensure that customer delivery deadlines are met and expedited orders are handled properly.
• Maintain accurate customer information and part numbers within the SAP system.
• Provide support to the Accounting department regarding late payments to prevent credit holds and shipment delays.

Requirements

• Experience: A minimum of two to three years of progressively responsible customer support experience, preferably in a manufacturing environment.
• Education: A High School Diploma or GED is required. An Associates Degree in Business Administration or a related field is a plus.
• Communication: Exceptional written and verbal communication skills in English are essential. The ability to speak Spanish is a plus.
• Technical Skills: You must be proficient with Microsoft Office applications (Word, Excel, Outlook). Experience with the SAP system is a plus.
• Problem-Solving: You must be detail-oriented with strong problem-solving and multi-tasking abilities to thrive in a fast-paced environment.
• Interpersonal Skills: You must have the ability to handle difficult situations professionally and tactfully, while working effectively with both internal and external stakeholders.

Skills

Preferred

• Ability to speak Spanish
• Experience with the SAP system

Benefits

• Competitive Pay: This position offers a pay range of $20-$22 per hour. Your exact compensation will be determined by your education, experience, and certifications.
• Full Benefits: We provide a comprehensive benefits package that includes health insurance.
• Bonus Opportunity: You will be eligible for an incentive recognition bonus.
• Consistent Schedule: This is a full-time, 1st shift position.
• Impactful Role: Your work directly contributes to customer satisfaction and the company's success by ensuring that orders are processed correctly and on time.
• Collaborative Environment: You'll be a key member of the Customer Support team, working closely with various departments to solve problems and improve processes.