Customer Service at Spherion CT/RI/Western MA in Palmer, Massachusetts, United States

Job description

• We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction with essential administrative support, offering a great opportunity for growth within our company.

Responsibilities

• Make outbound calls to customers to provide information, gather feedback, or promote products/services.
• Respond to customer inquiries via phone and email.
• Maintain accurate customer records and update databases.
• Process orders and handle customer requests efficiently.
• Provide general administrative support, including data entry, filing, and document preparation.
• Assist with scheduling and coordinating appointments.
• Handle and resolve customer complaints or issues.
• Maintain a professional and positive demeanor in all customer interactions.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in computer applications, including Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Detail-oriented and accurate in data entry and record keeping.
• Positive attitude and strong work ethic.
• Ability to learn new software and processes quickly.

Skills

Required

• Positive attitude and strong work ethic.

Benefits

• Lots of growth potential.
• $18.50 - $20.00 per hour (commensurate with experience)