Front Desk Supervisor at Castle Group in US-FL-Plantation

Job description

• The ​ Front Desk Supervisor ​ is responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Front Desk Supervisor oversees the Front Desk Attend ants , and ensures they are satisfactorily fulfilling their responsibilities.
• ​ ​ The Front Desk Supervisor provides exemplary service consistent with the values an d mission of the Castle Group . He or she perf orms all resp onsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.

Responsibilities

• Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed.
• Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk
• Attendant when coverage is required .
• Ensures front lobby and front of building are always at top visual quality.
• Keeps track of activity logs and incident reports, records , and forms for the Property Manager’s daily review.
• Escalates concerns/issues to Property Manager for immediate resolve when necessary.
• Process work orders as needed.
• Monitors Emergency Response System and responds in a timely and efficient manner.
• Monitors and controls Electronic Security Control Systems if applicable.
• Ensures all safety precautions and procedures are followed while performing duties.
• Provides training for all newly hired Front Desk Attendants and ensures they are completing tasks in alignment with expectations.
• Other duties and responsibilities as assigned.
• Directly manage team of Front Desk Attendants and/ or Concierge . May manage other positions dependent on site/ location.
• Carry out supervisory responsibilities in accordance with Castle’ s policies and applicable laws .
• Responsibilities include interviewing, hiring, and training , developing and mentoring employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education and Experience
• High school diploma or equivalency required .
• 2+ years years of administrative or hospitality experience.
• Previous experience in Customer Services required .
• Skills and Abilities
• Proficient with Microsoft Office Suite or related s oftware.
• Excellent verbal and written communication skills to receive and exchange ideas and information .
• Excellent interpersonal and conflict resolution skills.
• Must possess high attention to detail and organizational skills.
• Strong analytical and problem-solving skills.
• Strong working knowledge of customer service principles and practices.
• Ability to prioritize tasks and to delegate them when appropriate .
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to act with integrity, professionalism, and confidentiality.
• Multiple language fluency is desirable, but not necessary.

Skills

Required

• Ability to prioritize tasks and delegate