Automotive Sales Call Center Representative at Paddock Chevrolet in Tonawanda, NY
- Company: Paddock Chevrolet
- Location: Tonawanda, NY
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $17.50 per hour plus commission (uncapped)
Overview
Handling of incoming and outgoing phone calls and emails. Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service and sales follow-up, and lead generation. Prospect follow-up calls, set appointments for service and sales, gauge customer satisfaction.
Responsibilities
- Handling of incoming and outgoing phone calls and emails.
- Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service and sales follow-up, and lead generation.
- Prospect follow-up calls, set appointments for service and sales, gauge customer satisfaction.
- Answer customer internet inquires by both email and phone.
- Schedule service and sales appointments and reschedule no show customers.
- Contact customers based on current service and sales marketing incentives.
- Explain service maintenance plans and offers as needed.
- Assisting customers with any service inquiry as needed.
- .Provide amazing customer service experience in a manner that results in the customer visiting the dealership.
- Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealerships service department
Requirements
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
- Must have call center experience
- Previous insurance experience is a plus
Skills
Required
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
- Must have call center experience
Preferred
- Previous insurance experience is a plus
Benefits
- Health, Vision, Dental, Short term disability, Specified disease and Accidental Insurance
- 401K Plan & Match
- Life Insurance
- PTO + sick days
- Referral Program
- Employee appreciation events
- Paid training
- Growth opportunities
- Pay is $17.50 per hour plus commission (uncapped)
About Paddock Chevrolet
Paddock Chevrolet a 2026 Best Places to Work Finalist for the second year. We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.