Customer Service Rep - Automotive BDC at Jerry's Ford Leesburg in Leesburg, VA
- Company: Jerry's Ford Leesburg
- Location: Leesburg, VA
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 1+ years
Overview
Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team.
Job description
- Jerry's Auto Group has an available position at our Leesburg Ford location for an energetic Internet / BDC Representative. The continued growth of our group is attributable to the outstanding customer service provided by our BDC, Sales, Service and Management Team.
- This growth requires adding the right people to ensure the continued success of our Sales Department. We are seeking a few select candidates to join our team as valuable members.
Responsibilities
- Provide outstanding customer service via the Business Development Center (BDC)
- Compose compelling, call-to-action emails to drive customer interest in engaging further communications
- Maintain a strong email and phone presence
- Work rotating shifts with some weekend shifts as necessary
- Stay strong and calm in a stressful environment; thrive under pressure
Requirements
- Previous online Customer Service or Business Development Center (BDC) experience is required
- Our Sales Management Team works closely with our Internet / BDC Representatives to ensure the success of every member of the team, by providing ongoing one-on-one mentoring, coaching and training.
- Minimum of 1 year of experience in online Customer Service Representative or Business Development Center (BDC) position.
- Automotive dealership experience is not required.
- Superior communication skills, both oral and written
- Ability to compose compelling, call-to-action emails to drive customer interest in engaging further communications.
- Must be detail-oriented
- A strong email and phone presence is necessary
- Exceptional leadership skills
- Outstanding organizational skills
- Working rotating shifts with some weekend shifts as necessary.
- Ability to stay strong and calm in a stressful environment; must thrive under pressure
Skills
Required
- Detail-oriented
- Strong email and phone presence
- Exceptional leadership skills
- Outstanding organizational skills
Benefits
- A very competitive pay plan
- Ongoing professional training
- Flexible scheduling
- Medical & Dental
- 401(k) Retirement
- Paid Vacation