Project Manager / Service Delivery Lead at Think Tank Inc. in Washington, DC, USA
- Company: Think Tank Inc.
- Location: Washington, DC, USA
- Posted: Sep 18, 2026
- Type: Contract
- Experience: 18+ years
Overview
Leads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with O…
Job description
- Leads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.
Responsibilities
- Lead OM&E delivery for FMS-NG
- Manage Agile releases and backlog
- Coordinate with OCFO, OCIO, auditors
- Oversee Jira tracking (CRs, tickets)
- Manage risks/issues
- Ensure SLA compliance (uptime, tickets)
- Drive reporting (weekly/monthly)
- Support audits (FISMA/FISCAM)
- Manage change control board interactions
- Ensure documentation completeness
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.
- Extensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.
- Executive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.
Skills
Required
- PMP certification
- US Citizenship or permanent residency
- Leadership
- Strategic thinking
- Stakeholder engagement
- Negotiation
- Conflict resolution
- Decision-making under pressure
Preferred
- Agile/SAFe certification
- ITIL certification
- Oracle EBS
- AWS/cloud-hosted enterprise systems
- FISMA/FISCAM compliance
- Jira tracking