Mitigation/ Contents Project Manager at Employee Magnets in Houston, Texas, United States

Job description

• The Mitigation-Contents Project Manager is responsible for overseeing and managing all aspects of Mitigation team including projects, ensuring they are completed on time, within budget, and meeting quality standards and oversee and coordinate contents restoration projects from start to finish. This role is responsible for managing crews, timelines, customer communication, and documentation related to personal property affected by water, fire, mold, or other losses. This position will be responsible for profitability, performance, employee retention and customer satisfaction.

Responsibilities

• Leadership
• Lead Project Managers, Project Coordinator and Project Estimators in day-to-day responsivities
• Conduct ongoing training to build capability to enhance culture and operational efficiency
• Lead P&L efforts to grow organically and increase overall EBITDA
• Utilization of Procore for project management
• Manage contents restoration projects, including pack-outs, cleaning, storage, and return of personal property
• Create project timelines and ensure deadlines are met
• Communicate regularly with customers, adjusters, and internal teams
• Document job progress, photos, inventories, and reports in restoration software
• Ensure quality control and customer satisfaction throughout each project
• Track labor hours, materials, and project costs
• Address issues or changes in scope quickly and professionally
• Maintain safety standards and company procedures
• Provide contents manager with daily schedule (upcoming walks, inspections, appointments)
• Perform job walks/adjuster meeting
• Produce scope for contents estimates (all initial estimates are to be written and sent to adjuster)
• Communicate with insurance adjusters, providing required documentation, photos, and inventory lists.
• Responsible for getting Job started with adjuster and insured
• Review contents W.I.P daily to see what jobs are Pending sales and Pending start to see which ones still have a job walk needed and which ones need to get started.
• Budget Management
• Monitor and manage project budgets, track expenses and ensure adherence to financial goals.
• Identify cost-saving opportunities without compromising quality and safety standards.
• Manage Overhead costs in line with company goals

Requirements

• Proficient in the English language.
• Bilingual abilities are considered an advantage.
• Clear criminal background record.
• Strong customer service skills.
• Strong organizational and multitasking abilities.
• Exceptional communication skills, both written and oral.
• Familiarity with Salesforce or other CRM databases is advantageous.
• Proficient understanding of Microsoft Office suite, and Windows operating systems.
• An equivalent combination of the following education and experience would be acceptable for qualifications. A common method of acquiring the necessary knowledge, skills, and abilities is:
• Bachelor's degree in construction management or a related field.
• Proven experience as an Estimator in the disaster relief industry.

Skills

Required

• Proficient in the English language
• Clear criminal background record
• Strong customer service skills

Preferred

• Bilingual abilities