Printing Customer Service Assistant at Specialty in Charles Town, WV

Job description

• Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative who is dependable, highly organized, and an excellent communicator.

Responsibilities

• Be the first point of contact for customers — in person, by phone, and through email — ensuring every interaction is clear, professional, and friendly.
• Guide clients through the printing process, keeping projects on track from start to finish.
• Provide accurate quotes, process orders, and ensure details are communicated clearly to both customers and the production team.
• Stay organized while managing multiple projects and deadlines.
• Contribute ideas and solutions — we value team members with an entrepreneurial spirit who go beyond “just the basics.”

Requirements

• Strong organizational skills with the ability to juggle multiple tasks and stay on top of details.
• Outstanding communication skills — you’re clear, professional, and confident with customers and teammates alike.
• A strong work ethic and ability to thrive in a fast-paced environment.
• A problem-solver with initiative who can anticipate customer needs.
• Previous customer service experience (printing or related industry experience a plus, but not required).

Skills

Required

• Strong organizational skills
• Outstanding communication skills
• Strong work ethic
• Problem-solver with initiative
• Ability to anticipate customer needs

Preferred

• Printing or related industry experience

Benefits

• We’re more than a printing company — we’re a creative partner to local businesses, nonprofits, and organizations. You’ll be part of a collaborative team where your organizational skills and communication talents make a real difference.
• Apply today and bring your strong communication skills, organizational talent, and entrepreneurial spirit to our team.