Production Assistant / Customer Service Representative at Specialty in Shepherdstown, WV
- Company: Specialty
- Location: Shepherdstown, WV
- Posted: Sep 18, 2026
- Type: Full-time
- Salary: $18-$20/hourly based on qualifications
Overview
We are looking for a dedicated print production assistant and customer service representative with great communication skills who loves working with people. The print production assistant is able to work in a fast-paced environment both efficiently and independently.
Job description
- We are looking for a dedicated print production assistant and customer service representative with great communication skills who loves working with people. The print production assistant is able to work in a fast-paced environment both efficiently and independently.
- This individual is a self starter and has an eye for detail as well as the ability to solve problems quickly. The print production assistant has organizational skills as well as written and verbal communication skills. This person possesses the time management skills required to meet deadlines and is a team player.
Responsibilities
- Responsibilities include, but are not limited to, assisting in creation of promotional print materials from conception to post production, modification of existing designs in Adobe Creative Suite, print production using EFI
- Fiery Impose, finishing and packaging, as well as other projects assigned. Print Production Assistant will create production workflows, conduct quality control, and keep inventory of stocked paper and packaging materials.
- Prepare orders for printing
- Workflow management, printing, finishing, packaging and quality control of orders
- Understanding of all design and print services
- Helping customers, both in person and on the phone.
Requirements
- Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc)
- Spreadsheets (Microsoft Excel, Google Sheets)
- Word processing (Microsoft Word, Google Docs)
- Strong background with Windows operating systems
- Some knowledge of IOS
- Knowledge of EFI Fiery and EFI Fiery Impose preferred
- Ability to translate client requirements into final products and services
- Strong verbal and written communication skills
- Keen attention to detail
- Outstanding time management and organizational skills
- Multitasking – must have the ability to simultaneously process multiple tasks
- High school diploma or equivalent required
- Previous work experience in a print shop or print environment and knowledge of operating different types of printers preferred
Skills
Required
- Some knowledge of IOS
- Exceptional customer service skills
- Keen attention to detail
Benefits
- Salary: $18-$20/hourly based on qualifications