Customer Service Representative / Data Entry / Dispatcher at American Leak Detection of West Los Angeles, CA in Glendale, CA

Job description

• YOU ENJOY helping customers. You're upbeat, organized and a self-starter able to work in a dynamic environment with limited oversight. You thrive in fast-paced, busy work environments. You expertly juggle numerous tasks while keeping the big picture in mind. Your colleagues revel at your ability to think through the tiniest of details. You're always taking note because nothing slips through the cracks. You're rarely caught without a smile on your face. You enjoy supporting team members and build relationships quickly. You take pride in creating an organized office environment.

Responsibilities

• Answering calls from customers including homeowners, insurance adjusters, management companies, plumbers, contractors, and commercial businesses.
• Describing our leak detection services, preparing work orders, schedule and dispatch technicians, relay work orders, messages, and information to and from technicians.
• Data Entry.
• Organizing and filing daily electronic paperwork.
• Manage multiple tasks and handle high-stress situations.
• Complete assignments by a deadline.

Requirements

• Ability to deal with high call volume, take notes and record information accurately such as customer's name, address, service needs, etc.
• Strong Customer Service skills: Your voice tone is friendly, confident, and reassuring. Honesty in communication is required.
• Language Skills: Applicant must have the ability to write business correspondence and procedure manuals with excellent grammar, punctuation, and spelling; and the ability to effectively present information and respond to questions from team members, clients, customers, and the general public.
• Mathematical Skills: Applicant must have the ability to calculate figures and amounts, such as discounts and percentages, and have the ability to apply basic math concepts.
• Experience working with maps and knowledge of our geographical service area.
• Pride in accuracy and fastidious attention to detail.
• Strong computer skills, including Word, Excel, and other software programs.
• Type 40 WPM.
• Must Pass Background and Drug Screening prior to employment.

Skills

Required

• Customer service
• Data entry
• Typing 40 WPM
• Attention to detail
• Organizational skills
• Multitasking
• Communication skills
• Basic math skills
• Map reading and geographical knowledge

Benefits

• Full-time, benefits, medical, paid time off, 401(k)
• Compensation commensurate with experience