Automotive Internet Sales Associate at I-95 Nissan in Riviera Beach, FL

Job description

• Customer Experience Focus | Lead Generation | High-Energy Sales Opportunity
• Krause Auto Group
• Be the First Impression. Build Relationships. Drive Sales Success.
• Krause Auto Group is seeking an enthusiastic, customer-focused Automotive Internet Sales Associate to become the first point of contact for prospective customers. In this role, you'll engage customers through phone, text, email, chat, and online inquiries—building relationships, scheduling appointments, and helping drive vehicle sales.
• If you enjoy helping people, thrive in a fast-paced environment, and are motivated by performance and customer satisfaction, this is an outstanding opportunity to build a long-term career with a growing automotive organization.
• For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.
• With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
• This is more than an internet sales position—it's an opportunity to build a rewarding career with an organization that values people, rewards performance, and invests in your future.
• If you're passionate about customer service, enjoy building relationships, and want to grow within one of the Southeast's premier automotive groups, we'd love to meet you.
• Apply today and start your career with Krause Auto Group.

Responsibilities

• As an Automotive Internet Sales Associate, you'll help create an outstanding customer experience while converting online and phone inquiries into showroom appointments and vehicle sales opportunities.
• Customer Communication
• Respond quickly to internet, phone, text, chat, and third-party leads
• Build rapport with customers through friendly, professional communication
• Answer vehicle, pricing, financing, and dealership questions accurately
• Qualify customer needs, trade information, timeline, and purchasing goals
• Deliver an exceptional first impression with every interaction
• Appointment Setting & Lead Management
• Schedule qualified showroom appointments for the sales team
• Confirm upcoming appointments and follow up with customers before their visit
• Re-engage customers who missed appointments or have not yet purchased
• Coordinate with Sales Consultants to ensure every customer receives a seamless showroom experience
• Help maximize appointment show rates through proactive communication
• CRM & Customer Follow-Up
• Maintain accurate customer records within the CRM system
• Document every customer interaction, appointment, and follow-up activity
• Complete all assigned CRM tasks and maintain organized lead management
• Execute dealership follow-up campaigns for unsold customers, lease maturities, equity opportunities, and previous owners
• Generate reports and assist management with lead tracking as needed
• Customer Experience
• Deliver outstanding service that reflects the dealership's commitment to customer satisfaction
• Follow up after appointments and vehicle purchases
• Encourage satisfied customers to leave online reviews
• Support dealership events, promotions, and marketing initiatives
• Help build lifelong customer relationships that generate repeat and referral business

Requirements

• Outstanding communication and relationship-building skills
• Positive, energetic, and customer-first attitude
• Strong organizational and time management abilities
• Ability to multitask in a fast-paced environment
• Comfortable working with performance goals and measurable results
• Excellent follow-up and attention to detail
• Strong computer skills and ability to learn CRM software quickly
• Professional phone etiquette and written communication skills
• Team-oriented mindset with a desire to continuously improve
• High school diploma or equivalent required
• Previous customer service, hospitality, retail sales, BDC, call center, or automotive experience preferred
• Automotive dealership experience is a plus but not required
• Experience using CRM software preferred
• Ability to work flexible schedules, including evenings and Saturdays
• Valid driver's license with a clean driving record

Skills

Preferred

• Experience using CRM software

Benefits

• Free Health Insurance Option Available
• 401(k) with Company Match
• HSA Company Contributions
• Dental & Vision Insurance Available
• Paid Vacation, PTO & Holidays
• Career Advancement Opportunities—we promote from within
• Employee Discounts on Vehicles, Parts & Service
• Family-Owned and Operated Culture
• Long-Term Career Stability
• Ongoing Training and Professional Development
• Competitive Compensation with Performance Incentives