Service Advisor at Honda - Tom Wood Honda, Whitestown in Whitestown, IN
- Company: Honda - Tom Wood Honda, Whitestown
- Location: Whitestown, IN
- Posted: Sep 18, 2026
- Type: Full-time
- Experience: 4+ years
Overview
This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, IN, (near Zionsville, North Brownsburg, and West Carmel) and is expected to open early 2027.
Job description
- This position is currently based at our Anderson, IN location.
- Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, IN, (near Zionsville, North Brownsburg, and West Carmel) and is expected to open early 2027.
- Team members hired now will have the opportunity to grow with us through this exciting transition.
- Join a Premier Automotive Team
Responsibilities
- Customer Experience & Communication
- Deliver a warm, professional, concierge-level greeting to every client
- Actively listen to customer concerns and clearly explain service recommendations
- Maintain consistent communication regarding repair status, timelines, and additional needs
- Build long-term customer relationships to encourage loyalty and repeat business
- Service & Repair Coordination
- Accurately write repair orders reflecting customer concerns and technician findings
- Collaborate with technicians and parts departments to ensure efficient workflow
- Prepare detailed and accurate estimates for repairs and maintenance
- Review completed work with customers and explain findings clearly and confidently
- Sales & Performance
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
- Achieve service sales goals while maintaining honesty, transparency, and trust
- Promote dealership programs, warranties, and service packages
Requirements
- Previous Automotive Service Advisor experience required
- Strong knowledge of automotive systems, maintenance, and repair processes
- Exceptional communication and interpersonal skills
- Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Professional appearance and demeanor consistent with a luxury brand
- Valid driver’s license with a clean driving record
- All offers of employment are contingent upon successful completion of a background check, motor vehicle record review, social security verification, and drug screening.
Skills
Required
- Customer-focused
- Honesty, transparency, and trust
- Professional appearance and demeanor
Benefits
- Paid Time Off (PTO) & Vacation
- Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Life & Disability Insurance
- Professional Training & Career Development
- Tuition Reimbursement
- Service Awards
- Career Advancement Opportunities
About Honda - Tom Wood Honda, Whitestown
Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values. At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has proudly served communities for over 50 years. We invest in our people through training, development, and advancement opportunities. Our culture is built on collaboration, integrity, and a sincere desire to help others—creating an environment where you can grow both personally and professionally. Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity Advancement opportunities across multiple industries and locations A culture that recognizes contributions and celebrates success Comprehensive benefits designed to support you and your family