Automotive BDC Representative (Call Center Agent) at Parks Motor Group of Gainesville in GAINESVILLE, FL

Job description

• We’re seeking a high-energy Automotive BDC Representative to join our team! As a vital member of our Business Development Center, you will be the first point of contact for customers interested in purchasing or servicing a vehicle. Your role will be focused on setting quality appointments, following up with internet and phone leads, and helping drive qualified traffic into the dealership.

Responsibilities

• Make a minimum of 100 outbound calls per day to service prospects
• Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
• Confirm and schedule appointments, ensuring maximum show rates
• Maintain accurate notes and updates in the CRM (DriveCentric)
• Work closely with the sales team and managers to pass along qualified opportunities
• Follow dealership scripts and guidelines to ensure brand consistency
• Meet or exceed daily, weekly, and monthly performance goals
• Participate in daily team meetings and performance reviews

Requirements

• Prior experience in a high-volume call center or BDC is preferred
• Strong communication skills and phone etiquette
• Ability to thrive in a fast-paced, goal-driven environment
• Basic computer and CRM navigation skills
• Reliable attendance is non-negotiable
• Available to work full-time, including some evenings and weekends

Skills

Required

• Basic computer and CRM navigation skills
• Reliable attendance is non-negotiable

Benefits

• Health, dental, vision and more
• 401k retirement
• Paid Vacation and Holidays
• Employee discounts
• Competitive hourly rate or salary
• Bonus & commission structure based on appointment shows and sales
• Paid training
• Opportunity for growth within a high-performing dealership group
• Two shift options available. Open 8am-5pm or Closing 9am-6pm
• Opener preferred