Customer Service Representative at American Leak Detection of Colorado in Denver, CO

Job description

• The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado.

Responsibilities

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians

Requirements

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing, restoration, or construction industries- a plus but not required
• Experience using Salesforce is a plus but not required

Skills

Required

• Excellent customer service skills
• Telephone skills
• Excellent written communication skills
• Excellent oral communication skills
• Proficiency in Microsoft Office Suite

Preferred

• Experience using Salesforce

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Advancement opportunities
• Salary: $22.00/hr