Internet Sales Manager at Courtesy Chevrolet Phoenix in Phoenix, AZ

Job description

• The Internet Sales Manager is responsible for overseeing and managing all online sales activities, internet lead generation, and digital customer interactions. This position ensures timely follow-up with internet leads, drives showroom traffic, improves conversion rates, and helps achieve dealership sales goals through exceptional customer service and effective sales management. This position will be responsible for overseeing all 9 Courtesy Dealerships in Phoenix, Tucson and San Diego.

Responsibilities

• Manage all incoming internet sales leads from dealership websites, third-party lead providers, social media platforms, and manufacturer sources.
• Ensure prompt and professional responses to customer inquiries via phone, email, text, and online chat.
• Develop and maintain processes that maximize lead conversion and appointment-setting performance.
• Monitor internet sales team performance, including lead response times, appointment rates, show rates, and sales conversions.
• Train, coach, and motivate sales consultants on effective internet sales techniques and CRM utilization.
• Maintain accurate customer records and communications within the dealership CRM system.
• Work closely with the Sales Manager and General Manager to achieve dealership sales objectives.
• Track and analyze key performance indicators (KPIs) and prepare performance reports.
• Assist customers with vehicle selection, pricing, financing options, and product information.
• Resolve customer concerns and ensure a high level of customer satisfaction throughout the sales process.
• Coordinate inventory availability and online vehicle merchandising efforts with management.
• Ensure internet pricing, vehicle listings, and promotional information remain accurate and competitive.
• Stay current on industry trends, digital marketing strategies, and dealership best practices.

Requirements

• Minimum 2 years of automotive sales experience.
• Previous leadership, supervisory, or management experience.
• Strong customer service and communication skills.
• Experience using CRM systems and internet lead management tools.
• Proven ability to meet and exceed sales goals.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office and dealership software systems.
• Valid driver's license and insurable driving record.
• Prior automotive dealership Internet Sales Manager experience.
• Experience with manufacturer lead programs.
• Knowledge of digital marketing, social media advertising, and online reputation management.

Skills

Required

• CRM systems
• Internet lead management tools
• Microsoft Office
• Dealership software systems
• Digital marketing
• Social media advertising
• Online reputation management

Benefits

• Competitive compensation and uncapped commission.
• Paid time off
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
• $60,000 -$120,000 yr