Receptionist - Business Development Center at Courtesy Chevrolet Phoenix in Phoenix, AZ

Job description

• We are seeking an organized and customer-focused Receptionist for our Business Development Center to join our team at Courtesy Chevrolet As the first point of contact for our customers, you will play a crucial role in creating a positive and welcoming experience. This position supports the dealership's Business Development Center (BDC) by handling inbound and outbound communications, scheduling appointments, and ensuring seamless customer service. Someone bilingual in English and Spanish is preferred. At Courtesy, we see this role as a stepping stone to growth within our organization. With hard work and dedication, this position offers the opportunity for advancement to a BDC Agent, where you’ll play a more integral role in sales and service operations.

Responsibilities

• Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department.
• Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
• Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments.
• Maintain accurate customer records in the dealership's CRM system.
• Provide information to customers regarding dealership services, promotions, and events.
• Collaborate with service managers and service teams to support customer needs and optimize operations.
• Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area.

Requirements

• Bilingual skills (Spanish/English) are preferred but not required.
• High school diploma or equivalent required.
• Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.
• Strong communication skills (verbal and written) and a customer-oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.

Skills

Required

• Customer-oriented attitude
• Proficiency in using CRM software
• Professional appearance and demeanor

Preferred

• Bilingual skills (Spanish/English)

Benefits

• Competitive compensation.
• Paid time off
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.
• $16 hr