Service Advisor at Baker Lowell GMC in Lowell, MI

Job description

• Baker Buick/GMC is looking for an experienced service advisor to join our team. The right person will need to have a positive attitude and a great work ethic. Preferably, the right person will have GM and CDK experience but that is not a requirement. We offer competitive wages and a great schedule. Monday-Friday 7:30-5:00. No Saturday hours.
• At Baker Group we’re always looking for great talent. Whether it’s salespeople, mechanics, or people that are just good with numbers, we’re always on the lookout for the best and brightest to come aboard to help us out.
• As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Requirements

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Skills

Required

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Clean driving record

Preferred

• GM and CDK experience

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Discounts on products and services