Income Auditor at Gale Hotels in Miami, FL

Job description

• The Income Auditor is responsible for reviewing, verifying, and reconciling all daily revenue activity for the condo hotel operation. This role ensures that room revenue, food and beverage revenue, parking, resort fees, miscellaneous income, taxes, adjustments, and payment activity are accurately recorded and properly supported. The Income Auditor works closely with Front Office, Reservations, Food & Beverage, Accounting, and Management to maintain accurate daily reporting and strong internal controls.

Responsibilities

• Daily Revenue Audit
• Review and audit daily revenue reports from the PMS, POS, parking system, and other operating systems.
• Verify room revenue, package revenue, resort fees, no-show charges, cancellation fees, late check-outs, upgrades, and other guest charges.
• Review daily postings to ensure revenue is recorded to the correct department, market code, rate code, package code, and transaction code.
• Reconcile daily revenue between the PMS, POS, credit card batches, cash deposits, and general ledger reports.
• Prepare and distribute the daily revenue report to management.
• Condo Hotel / Owner-Related Revenue
• Review room revenue activity related to Rental Management Agreement units.
• Ensure owner-related revenue, deductions, fees, and adjustments are properly recorded and supported.
• Assist with monthly owner statement support, including revenue backup, adjustments, and documentation as needed.
• Identify discrepancies between unit revenue, owner allocation, and hotel operating revenue.
• Cash, Credit Cards, and Payments
• Reconcile daily credit card settlements to PMS and POS activity.
• Review cash postings, paid-outs, corrections, refunds, and over/short activity.
• Confirm that cash drops and deposit activity agree to the daily reports.
• Follow up on credit card variances, chargebacks, declined payments, and unresolved payment issues.
• Adjustments, Allowances, and Corrections
• Review adjustments, rebates, discounts, comps, voids, refunds, and rate overrides for proper approval and documentation.
• Ensure complimentary rooms, house-use rooms, and employee discounts are properly coded and approved.
• Identify unusual activity or posting errors and communicate corrections to the appropriate department.
• Taxes and Compliance
• Verify sales tax, occupancy tax, resort fees, and other applicable taxes are properly posted and reported.
• Review tax-exempt reservations to ensure proper documentation is received and filed.
• Support compliance with company policies, internal controls, audit requirements, and local tax regulations.
• Month-End Support
• Assist Accounting with month-end revenue reconciliations and closing schedules.
• Provide support for AR billing, guest ledger, city ledger, advance deposits, and other revenue-related balance sheet accounts.
• Research revenue variances and provide explanations for month-end financial reporting.
• Maintain organized audit packets and backup documentation for internal and external audits.

Requirements

• Previous experience in income audit, night audit, and hotel accounting preferred
• Experience in condo hotel, resort, or multi-entity hospitality operations is a plus
• Knowledge of PMS and POS systems such as OPERA Cloud, Toast, Micros, or similar systems preferred
• Strong understanding of hotel revenue, taxes, adjustments, deposits, and guest ledger activity
• Strong Excel skills and ability to work with reports, reconciliations, and large amounts of daily data
• Detail-oriented with strong analytical and problem-solving skills
• Ability to follow up with departments and resolve discrepancies in a timely manner
• Strong communication skills and ability to work with Front Office, F&B, Accounting, and Management.
• Experience with owner statements or Rental Management Agreement reporting.
• Understanding of condo hotel revenue allocation and owner-related charges.
• Experience with credit card reconciliation, cash audit, tax-exempt reservations, and daily revenue balancing.
• Familiarity with accounting systems such as M3, QuickBooks, or similar platforms.

Skills

Required

• Income audit
• Night audit
• Hotel accounting
• Hotel revenue understanding
• Taxes and adjustments
• Deposits and guest ledger
• Excel
• Analytical and problem-solving
• Communication
• Detail-oriented

Preferred

• Condo hotel revenue allocation
• Credit card reconciliation
• Cash audit
• Tax-exempt reservations
• Daily revenue balancing
• Accounting systems (M3, QuickBooks)