Automotive Service Advisor at Bob King Automotive Group in Winston Salem, NC

Job description

• Join a Fast-Paced Dealership Service Team Built on Growth, Customer Care, and Winning Together!
• Are you a strong communicator who enjoys helping customers, solving problems, and working in a high-energy environment? We are looking for a motivated Automotive Service Advisor to join our service team.
• As a Service Advisor, you are the connection between the customer and the technician. You will guide customers through their service visit, set clear expectations, communicate repair recommendations, and help deliver a professional, positive experience from start to finish.
• Ready to Start a Career, Not Just a Job?
• We are looking for someone who wants to grow, succeed, and be part of a winning team. If you enjoy working with people, staying busy, and making a difference every day, this could be the opportunity for you.
• Apply today and take the next step in your automotive career!

Responsibilities

• Welcome customers with professionalism and urgency.
• Listen carefully to customer concerns and document them accurately.
• Create clear, detailed repair orders.
• Communicate inspection results, maintenance needs, repair timelines, and pricing.
• Work closely with technicians, parts, and management to keep vehicles moving.
• Follow up with customers throughout the repair process.
• Build trust by setting accurate expectations for diagnostics, repairs, recalls, and maintenance.
• Review service history and present needed maintenance recommendations.
• Help drive customer satisfaction, retention, and department growth.
• Be part of a team that values accountability, communication, and results.

Requirements

• Positive attitude and strong work ethic.
• Excellent communication and customer service skills.
• Ability to multitask in a busy service drive.
• Professional appearance and dependable attendance.
• Organized, detail-oriented, and comfortable with technology.
• Automotive experience is preferred, but we are willing to train the right person.
• Valid driver’s license required and pre hire background check.

Skills

Required

• Positive attitude and strong work ethic.

Preferred

• Automotive experience

Benefits

• ? Competitive pay with performance-based earning potential
• ? Career growth opportunities
• ? Ongoing training and coaching
• ? Supportive leadership team
• ? Health, dental, and vision insurance options
• ? Paid time off
• ? Team-focused environment with real opportunity to grow