Seasonal Customer Service Representative at PrintsWell, Inc. in Pelham, AL

Job description

• Full-Time Seasonal Position
• PrintsWell, a Christian-owned personalized stationery company located in the Pelham/Oak Mountain area, is seeking a dependable and customer-focused Seasonal Customer Service Representative. Our customers are celebrating life's meaningful moments: weddings, showers, holidays, and notes of encouragement. Every order carries significance, and we look for people who serve with that in mind. This role is ideal for someone who communicates clearly, enjoys helping people, and can stay organized in a busy seasonal environment.

Responsibilities

• • Provide friendly and professional assistance to customers by phone and email.
• • Answer questions about orders, products, shipping, and account information.
• • Research order details and communicate accurate updates to customers.
• • Enter and update customer information in company systems.
• • Work with production, shipping, accounting, and other departments to resolve concerns.
• • Document customer interactions and follow up when needed.
• • Help customers with file and design questions (for candidates with graphic design experience).
• • Assist with other customer service and office duties as assigned.

Requirements

• • Previous customer service, office, or order-entry experience preferred.
• • Excellent written and verbal communication skills.
• • Strong attention to detail and accuracy.
• • Comfortable using computers, email, and web-based systems.
• • Ability to manage multiple priorities and remain calm during busy periods.
• • Dependable attendance, positive attitude, and strong work ethic.
• • Ability to work well independently and as part of a team.
• • Graphic design experience or familiarity with print-ready files is a plus and qualifies for increased pay.

Skills

Required

• Strong attention to detail and accuracy

Benefits

• Starting at $19 per hour, with increased pay for candidates with graphic design experience.