Service Advisor at Blue Compass RV Dayton in New Carlisle, OH

Job description

• Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!
• THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.
• We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.
• This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

Requirements

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-up skills
• Solid computer skills and ability to navigate service systems
• Team-oriented mindset with the ability to work closely with technicians and leadership
• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

Skills

Required

• Valid driver's license

Benefits

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities
• COMPENSATION: $45k-$65k