Front Desk at WC Health Group in Reno, NV, USA

Job description

• WC Health is seeking a responsible and professional Front Desk Clerk to add to their team.

Responsibilities

• The Front Desk is responsible for maintaining a professional, welcoming, and organized environment while supporting residents, families, visitors, and staff.
• Greet and assist residents, visitors, families, and vendors.
• Answer and direct incoming phone calls and messages.
• Monitor and manage the front entrance and visitor sign-in/sign-out.
• Maintain accurate visitor, resident, and staff logs.
• Receive and distribute mail, packages, and deliveries.
• Maintain confidentiality of resident information and follow HIPAA/privacy requirements.
• Assist with resident requests and direct concerns to the appropriate department or supervisor.
• Communicate important messages and incidents to management and appropriate staff.
• Maintain the front desk, lobby, and surrounding area in a clean and organized condition.
• Monitor security cameras and report unusual or concerning activity to the appropriate supervisor.
• Assist with emergency procedures and follow facility protocols.
• Maintain and organize front desk paperwork, forms, and records.
• Assist with scheduling appointments, transportation, or other resident needs as assigned.
• Report maintenance, safety, housekeeping, or resident concerns promptly.
• Follow all facility policies, procedures, and resident rights.
• Maintain professional boundaries and avoid discussing resident or staff matters with unauthorized individuals.
• Do not give instructions or make decisions outside of the Front Desk role; refer operational, clinical, staffing, or disciplinary matters to the appropriate supervisor.
• Complete all assigned duties before the end of the shift and provide a proper shift-to-shift handoff.

Requirements

• Must be able to pass a drug and background check.

Skills

Required

• Responsible
• Professional
• Welcoming
• Organized
• Maintain professional boundaries
• Effective communication
• Attention to detail
• Ability to follow procedures
• HIPAA/privacy requirements
• Security camera monitoring
• Visitor sign-in/sign-out systems
• Phone systems