Automotive Service Advisor at Briggs Automotive Group in Manhattan, KS

Job description

• As an Automotive Service Advisor, you are the face of our service department and the primary link between our customers and our technicians. You will guide customers through their vehicle maintenance and repair journey, ensuring they receive expert advice and a seamless service experience.

Responsibilities

• Customer Liaison: Greet customers, listen to vehicle concerns, and document service requests accurately.
• Service Estimates: Prepare detailed repair estimates, explaining the necessity of services and maintenance based on manufacturer requirements.
• Workflow Management: Coordinate with technicians to monitor repair progress and provide timely updates to customers.
• Sales & Retention: Advise customers on preventive maintenance and additional needed repairs to ensure vehicle safety and performance.
• Administrative Excellence: Manage repair orders (ROs), process payments, and verify warranty or service contract coverage.

Requirements

• Communication Skills: Ability to translate technical mechanical terms into easy-to-understand information for customers.
• Technical Aptitude: Basic understanding of automotive systems; [e.g., ASE Certification] is a major plus.
• Software Proficiency: Experience with dealership management systems (e.g., Reynolds & Reynolds, CDK, or VAST).
• Reliability: A valid driver’s license with a clean driving record and the ability to work in a fast-paced environment.

Skills

Preferred

• ASE Certification

Benefits

• Health & Wellness: Comprehensive medical, dental, and vision insurance.
• Financial Security: 401(k) with company matching.
• Time Off: Generous paid time off (PTO) and holiday pay.
• Extras: Employee discounts on vehicle purchases and service, and professional development assistance.